How the antispam and antivirus work?
When a bad code is identified (for example, a viral program or a content type phishing), the antivirus systematically destroyed the e-mail before it is distributed in your box. If the e-mail survives, the antispam assigns a note for each e-mail according to the potential of undesirability. Finally, it is your personal filter which classify your e-mails in the inbox, the junk folder or another folder.
I cannot open an e-mail.
Only one click selects the e-mail. It is necessary to double-click on the subject to open it.
When I try to open an e-mail, it is the sent box which is displaying.
The opening of an e-mail is done by double-click on the subject. The double-click the sender name enables you to send him an e-mail quickly.
Sending an e-mail fails.
The mail session has probably expired. Disconnect and reconnect to the site. If the problem persists, contact us.
I cannot move an e-mail in the Junk box.
To move an e-mail moved by the filter, you must mark as read.
How can I avoid that some e-mails are classified as junk?
If within the filters, the antispam option Do not filter my contacts is enabled, simply add the sender to your contacts.
Can I perform mass mailings?
In accordance with the terms of use, sending unsolicited e-mail (spam) is prohibited. The commercial mailing is also prohibited. Only are tolerated the occasional personal sendings to contacts whose the e-mail collection was made legally. Any non-conforming use can lead to restrictions applied to your account on the mail sending or blocking your mailbox, your e-nautia account and banishment of your IP preventing any new registration.
I receive spam from an e-nautia user. How and where report?
e-nautia has a service dedicated to this type of complaint in the Help menu. Send us simply the full mail (included header).
Can I remove my box and my address while keeping my e-nautia account?
Yes, just ask.
Can I change my address on e-nautia and keep my e-mails?
Yes, you can request the transfer of your e-mails and mail folders to a new box. For two months, the e-mails received to your old address will be redirected to your new address. This service is invoiced 1,000 dodos and is only on request.
