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E-mail > FAQ

How to open an e-mail?
One click selects the e-mail. You must double-click on the subject to open it.

How to send an e-mail to multiple recipients?
There are two ways. In the contact list, select recipients and click E-mail. For an e-mail that is being written, type the first letters in the To box to show contacts to select.

How to select or move one or more e-mails?
A single click selects a first e-mail. You can move with the cursor and use the keyboard shortcuts. To select others individually, hold Ctrl + click. To select several that follow at a stroke, hold Shift + click. You can deselect individually with Ctrl + click. To move the selection, click, hold, drag and drop in the desired folder.

How to move one or more e-mails from a list?
Once the e-mails are selected, simply drag your e-mails to a folder on the left and drop.

How to insert an image into the mail body?
To do this, there are two ways.
1/ If the image is already online, use the Insert image button and enter the full URL.
2/ A single click selects a first e-mail. You can move with the cursor and use the keyboard shortcuts. To select others individually, hold Ctrl + click. To select several that follow at a stroke, hold Shift + click. You can deselect individually with Ctrl + click. To move the selection, click, hold, drag and drop in the desired folder.

How to send large files by e-mail?
It is not recommended to directly send large files as attachments because the mailbox of your addressee can be limited or because they get their e-mails through a mail client. Therefore e-nautia suggests you use the file teleporter. You will then only have to copy the URL.

How to retrieve my e-mails stored on an old mailbox?
With e-nautia, you have the Mail Copy tool to copy your messages from one box to another.

How do the antispam and antivirus work?
When bad code is identified (for example, a viral program or phishing content), the antivirus systematically destroys the e-mail before it is sent to your box. If the e-mail comes through anyway, the antispam assigns a note for each e-mail according to the level of undesirability. Finally, it is your personal filter which classifies your e-mails in the inbox, the junk folder or another folder.

I cannot move an e-mail in the Junk folder.
To move an e-mail moved by the filter, you must mark it as read.

How can I avoid e-mails being classified as junk?
If within the filters, the antispam option Do not filter my contacts is enabled, simply add the sender to your contacts.

Can I send mass mailings?
In accordance with the relevant Terms of use, sending unsolicited e-mails (spam) is forbidden. Commercial mailing and any other type of soliciting are equally forbidden. Any non-compliant e-mail may lead to the suspension of the account. For mass message sending, utilize a suitable solution such as SendInBlue.

I receive spam from an e-nautia user. How and where can I report?
e-nautia has a service dedicated to this type of complaint in the Help menu. Simply send us the full e-mail (header included).

Can I change my address on e-nautia and keep my e-mails?
You can change your e-mail address and keep your e-mails by using this form.

My inbox takes a long time to load.
To optimize the loading time, delete unnecessary e-mails and organize your e-mails into folders.

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